MEMPHIS, Tenn. - Hilton Garden Inn, the worldwide brand of upscale, yet affordable, hotels, today announced the brand’s top hotels of 2009. Nearly 20 individual and hotel awards were presented to hotels chosen from the brand’s portfolio of nearly 500 hotels throughout the United States, Canada, Latin America and Europe.

“Hilton Garden Inn is dedicated to helping our guests prepare for their big days, and each of our team members at our hotels worldwide works tirelessly to ensure our guests are prepared,” said Adrian Kurre, Global Head, Hilton Garden Inn brand. “From providing a great sleep experience and a delicious cooked-to-order breakfast to all of the small things that demonstrate the special Hilton Garden Inn touch, our team members do everything they can to ensure guest loyalty. We are pleased to honor the Hilton Garden Inn hotels that epitomize what our brand is all about – guest satisfaction and a high level of customer service.”

The top hotel awards were presented based on year-end scores and results from the Hilton Garden Inn Balanced Scorecard, a tool used by the brand to measure and track overall performance of each Hilton Garden Inn hotel in various key performance indicators: Satisfaction and Loyalty Tracking (SALT) survey, Quality Assurance, and Brand Management and Product Standards.

The Connie Award, named in honor of company founder Conrad Hilton, is awarded to the Top Hotel of the Year based on three key components, including: quality assurance audits measuring cleanliness, condition and brand standards; customer scores rating staff service; and customer service scores rating the quality of the hotel’s physical accommodations. The winner represents the highest scores in the brand system in all of these categories. The 2009 Hilton Garden Inn Connie Award winner was the Hilton Garden Inn Salt Lake City/Downtown, Utah.

The 132-room Hilton Garden Inn Salt Lake City/Downtown opened in 2006 and is managed by Boise-based Ameritel Inns, Inc. The hotel is located in the heart of downtown Salt Lake City and is 100 percent smoke-free.

The Pride Merit Awards are given to the hotels in the 2nd and 3rd ranked position based on three components: quality assurance audits measuring, condition and brand standards; customer scores rating staff service; and customer service scores rating the quality of the hotel’s physical accommodations. The winners of the 2009 Pride Merit Awards are the Hilton Garden Inn Panama City, Florida and the Hilton Garden Inn Dallas/Richardson, Texas.

The 111-room Hilton Garden Inn Panama City opened its doors to guests in 2006 and is a former Connie Award winner (2008). The hotel is owned by Panama City Hospitality Group, LLC and is managed by Tifton, Ga.-based GS Development, LLC.

Hilton Garden Inn Dallas Richardson is owned by Texas-based Shinn Richardson Hospitality, Ltd. and is managed by Magnolia Hospitality, LLC. The 125-room hotel opened in 2008.

Contact:
Dawn Ray 
HGI Public Relations 
dawn.ray@hilton.com 
901-374-5954

About Hilton Garden Inn
The award-winning Hilton Garden Inn hotel brand provides business and leisure guests with upscale yet affordable accommodations and modern amenities for a successful and comfortable stay. The satisfaction promise affirms the brand’s goal to make each guest’s stay better and brighter. If something isn’t just the way you like it, simply let any hotel Team Member know, and we will make it right. Guaranteed. As a recognized F&B leader, Hilton Garden Inn caters to guests’ dining needs by serving daily cooked-to-order breakfast and offering full service restaurants and bars. Team Members at more than 750 hotels around the world are committed to guaranteeing today’s busy travelers have a bright and satisfying experience from the first hello when they arrive. Hilton Garden Inn is part of Hilton Honors, the award-winning guest-loyalty program for Hilton’s 14 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. For more information about Hilton Garden Inn, visit www.hgi.com or news.hgi.com or connect on social media at Facebook, Twitter, YouTube, and Instagram.

About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,100 properties with nearly 838,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.

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