Hilton Garden Inn Pittsburgh/Southpointe
Jocelyn Small, Communications Manager

At Hilton Garden Inn, having a "say yes" attitude sometimes takes us far beyond the guest's expectations. Recently, a group was leaving the hotel to take a plane to Germany, when one of the attendees noticed that his passport was missing. The guest left his number, in case the passport was found, and then left for the airport, not knowing if he would be able to board the flight. The passport was found, but it was discovered that the phone number was incorrect. There was no way to contact the guest.  Jocelyn volunteered to make the 17-mile drive to the airport uncertain where or how the guest might be found. She scanned the departures, and managed to find the guest and truly impressed him with the exceptional service.  Jocelyn Small's "say yes" attitude made a huge impact on a guest in need.

Hilton Garden Inn Dulles North
Max Martinez, Maintenance Technician
Max Martinez  has been with the hotel since pre-opening and is a role model associate. What sets him apart from other team members is his sustained performance, always "can do" attitude, perfect attendance, willingness to take on additional responsibility over and above his official title. He never says "no" to anything that is asked of him. Whether it is driving the van to pick up or drop guests to the airport in the absence of the shuttle driver, or being asked to work in the dish wash for three hours because the dish washer did not show up, or being called at 1AM in the night to pick up associates in his personal (4x4) vehicle from their homes in a record breaking snow storm. He is a walking example of the "say yes" attitude and a joy to work with.

Hilton Garden Inn New Delhi/Saket
Vikas Bhatt, Guest Service Agent
Vikas is a walking example of "extraordinary service." He quickly wins over hearts with his smiling face and sunny disposition. The genuine care and compassion shown by Vikas was greatly appreciated by a differently abled guest who was staying at Hilton Garden Inn New Delhi/Saket and the guest was full of praises for his warm-heartedness.  Vikas always greeted the guest with a sincere smile, ensuring that he always asked what she would like for breakfast. He expressed keen interest in the guest's country and life, and shared interesting tidbits about life and culture in India. For this guest staying so far away from her family and country, his care and warmth shone through like sunbeams! When the time came for the guest to check out, she left behind a note that read, "I believe our conversations alleviated any homesickness I felt." Vikas actions go a long way in spreading the light and warmth of hospitality!

Hilton Garden Inn Hilton Head
Ryan Baggott, Guest Ambassador/Night Houseman
Ryan Baggott is truly dedicated to raising the bar when it comes to hospitality. Since joining the team four months ago the hotel's overall service score has jumped from 63.2 to 94.1. Ryan's genuine hospitality skills have been singled out by HHonors® guests member who said: "Have as many Ryan's working in your hotels as possible he was of great assistance. We will continue to use your accommodations from now on".  Ryan was subject also to a Trip Advisor review that read: "the staff is fantastic, especially Ryan at the front desk...friendly, knowledgeable and went out of his way to help us enjoy our vacation with a great personal touch."  It is admirable that Ryan's primary position is that of a Night Houseman who has taken it upon himself to thoroughly learn all facets of the Front Desk, Reservations, Room Service and a little maintenance -- this is why we refer to him as our Guest Ambassador.  

Hilton Garden Inn Dallas/Arlington
Mechelle Edwards, Laundry Supervisor
Mechelle Edwards is a great example of the Gardens value of caring.  She handles tasks within the department with professionalism and a positive attitude. In addition to the quality of work, she is also known for making an effort to reach out into the community and touch the lives of others.  As part of a community outreach program, the hotel took in three special-needs students from an area school, to give them real-world work experience that might help them in the future. Mechelle works with these three students for a couple of hours each day teaching them how to work the washers, separate laundry, load the dryers, and how to fold. Some of these tasks she had to go over several times for them to understand and grasp how to do it.  Her kind manner, patience, and empathy for these students have them excited about working.  Mechelle is a great team member who takes the time to instill "successability" in others.

Hilton Garden Inn Cleveland Downtown
Donald Retych, Engineer
One of the driving thoughts behind our brand is the commitment to "SAY YES!" whenever possible to guests and team members who are in need. Donald Retych exemplifies this spirit and always answers any request for help with an emphatic "Yes!"  In addition to being a hard worker, he is also a fast thinker. When a guest set off the fire alarm by hanging their kids' bathing suits from a sprinkler head, Donald took quick action. Upon seeing there was no fire, he cut off the water to save the hotel from possibly extensive damage and stayed over four extra hours to help clean up so the hotel would not lose any rooms on a sold out weekend.  Donald has proudly demonstrated what it really means to have a "say yes" attitude and is a living example of team work with a positive attitude.

About Hilton Garden Inn
The award-winning Hilton Garden Inn brand provides business and leisure guests upscale, yet affordable accommodations and modern amenities for a comfortable stay. The satisfaction promise affirms the brand’s goal to make each stay better and brighter. Guaranteed. As a recognized F&B leader, Hilton Garden Inn serves daily cooked-to-order breakfast and offers full-service restaurants and bars. Team Members at more than 775 hotels around the world are committed to guaranteeing today’s busy travelers have a bright and satisfying experience from the first hello when they arrive. Hilton Garden Inn is part of Hilton Honors, the award-winning guest loyalty program for Hilton’s 14 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi, and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors mobile app. For more information about Hilton Garden Inn, visit www.hgi.com or news.hgi.com or connect on social media at Facebook, Twitter, YouTube, and Instagram.